Under the terms and in compliance with the provisions of Law No. 144/2015, of September 8, and its subsequent amendments, Hope Store By Andrea provides the necessary information so that the consumer customer can exercise his/her right to complain to an official, third and impartial entity that will help him/her resolve the dispute in question.

What is Alternative Consumer Dispute Resolution and what are Alternative Consumer Dispute Resolution Entities?

Alternative Dispute Resolution covers mediation, conciliation and arbitration of consumer disputes in Portugal. ADR entities are entities authorised to carry out mediation, conciliation and arbitration and must be registered on the list of ADR entities provided for in Law No. 144/2015. They are independent entities with specialised staff who, in an impartial manner, on the one hand, help the consumer and the company to reach an amicable solution through mediation or conciliation, or, on the other hand, if such an agreement is not reached, allow a decision to be taken by arbitrators in a simple and rapid process, through arbitration.

CACCL - Lisbon Consumer Conflict Arbitration Center 

Address: Rua dos Douradores, nº 112 - 2nd floor
1100 - 207 Lisbon

Telephone: 218 807 030 (Every weekday, from 10:30 am to 12:30 pm)

Email: juridico@centroarbitragemlisboa.pt

Web: www.centroarbitagemlisboa.pt

More information on the Consumer Portal: www.consumidor.gov.pt